HOW TO RETURN

You received your order but it does not meet your expectations? STAY Antwerp gives you the possibility to return the items you ordered, within 14 days after receiving them.

How does it work?

•        Download the return form here and fill out all the details.

•        Add the completed forrm to your return.

How do I return my order?

Returning orders can be one in two ways:

1.         You bring back your order in our store in Antwerp during the opening hours. Of course, this is for free.

2.        You send back your package on your own expense to: STAY Antwerp, Nationalestraat 49, 2000 Antwerp.

Can I swap my articles?

Yes! In store, or by returning your initial order and ordering the right product back online. Feel free to contact us to already put aside the right article.

Please respect the following conditions when you return your order:

•         The items should be returned in their initial state, with price -and brand labels attached.

•         The items should not be worn, washed, and without a scent, stains or damage.

•         Please add the return form to your return package.

•         The return costs are always at the customer's expense.

•         Please send the return wihtin 14 calendar days after receiving your order.

•        When one or more of the above conditions are not respected, we reserve the right to not refund the amount.

Any questions? Contact us at hello@stay-antwerp.be or call 03 334 55 41.