General Terms and Conditions

STAY Antwerp

1. General Terms and Conditions

General terms and conditions for the website of STAY Antwerp

These general terms and conditions apply to all transactions concluded online with STAY Antwerp online. Please read them carefully before placing an order. All agreements are subject to and shall be interpreted in accordance with Belgian law. Moreover, all disputes between us shall be settled exclusively by the Belgian courts. Nothing in these general terms and conditions shall be deemed to affect your statutory rights.

By using this website you agree to these terms and conditions. All transactions with STAY Antwerp are subject to these terms and conditions.

The words "the company", "we" or "us" always refer to STAY Antwerp . Customer" always refers to the person or persons who purchase goods from the Company or agree to purchase goods from the Company. Any reference to the website implies a reference to all URLs owned by  STAY Antwerp.

2. Prices

All prices are in euros. They include VAT at the applicable rate, unless clearly stated otherwise. All prices are subject to change without notice.

3. Orders

To purchase a product, you must first add the product to your shopping basket. If you have added the desired products to your shopping basket, you can enter your contact details and billing details. Then you must provide us with the necessary information to pay for the products. If we have received all the previous data, you will receive a summary page. If you accept this, your purchase is final. The purchase contract can be concluded in the language of the website in which you are purchasing.

We accept orders via online transactions (secure server). All credit and debit card transactions are subject to validation checks and approval by the card issuer. We accept Visa, MasterCard, Maestro, Bancontact/Mister Cash, KBC Online/CBC Online, ING Homepay, Dexia Direct Net and PayPal. If the issuer of your card refuses to approve your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

Please note that minors (under 18 years of age) should not make the purchase unless they have permission from their parents or guardian.

4. Delivery

Products ordered shall be delivered as quickly as possible in accordance with the requested delivery method. All delivery charges are subject to change without prior notice. We will do everything possible to ensure that you receive your order within the estimated delivery period. The maximum delivery period is 30 days from the day after your order was placed. All goods are delivered subject to availability. Promotions always run for the period indicated or while stocks last. If we are unable to deliver your goods within 30 days, we will notify you immediately and inform you of the expected delivery date. If we are unable to deliver the goods within 30 days, you may cancel the undelivered orders / products at any time after you have been notified of the late delivery. If payment has already been made, you will receive a full refund for the item(s) in question. If the goods delivered by us were damaged in transit, do not match the items listed on the delivery note or do not match the items you ordered, you must notify us and return the items to us within 14 calendar days of receipt. If we do not receive such notification, the customer shall be deemed to have accepted the items as satisfactory. We cannot be held responsible for any consequential loss due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases shall be limited to the value of the items proven not to have been received by the customer.

5. Return and exchange items

We want you to be completely satisfied with every purchase from STAY Antwerp and strive to provide you with excellent quality, value for money and service at all times. If you wish to return an item for exchange, or if you have decided not to keep it, please complete the returns form you received with your delivery and return it to us within 14 calendar days (by shipping or in our physical store in Antwerp during the opening hours), together with the products in their original packaging and with the label. If appropriate, we will exchange the item(s) or refund the cost. All goods must be returned in new and unused condition, together with a copy of your original delivery note.

If you wish to return an article because it is damaged, please fill in the details on the return form with a description of the damage and send it back to us within 14 calendar days together with the article in its original packaging. If appropriate, we will exchange the item or refund the full cost, including all delivery costs incurred. The customer is responsible for the shipment of the goods.

6. Warranty

All products are guaranteed against defects caused by manufacturing or material faults. The warranty lasts for 24 months from the date of the initial invoice (unless otherwise stated). Defects caused by accidents, negligence or misuse are not covered by the warranty.

If you have received a product in a damaged condition, please notify us first. You can contact us at hello@stay-antwerp.be. We will see how we can offer a solution and will ask you to return the item, by shipping or in our physical store in Antwerp during the opening hours. The return costs will be refunded (according to the standard postal rates). Return the damaged product, together with the return form and a description of the damage, postage paid to our return address. Please also include your bank account number so we can make the refund.

STAY Antwerp
Nationalestraat 49
2000 Antwerpen
Belgium

Please also clearly indicate what is wrong with the purchased product, or indicate where something is wrong. All items should be returned to us in clean and orderly condition, so that we can help you as quickly as possible.

7. Products

All products are sold alone, unless otherwise stated, and are not always available in every retail outlet. Every effort is made to ensure that the colours on the website match those of the actual product as closely as possible. Due to technical limitations, some colours may vary.

8. Distance selling regulations

In accordance with the Distance Selling Regulations, you have the right to cancel any order you have placed through the Website for a refund within 14 calendar days of the day after the delivery date, provided the goods are unused. This does not apply to perishable goods, unsealed software or items that have been personalised or created according to your instructions.

To cancel an item, please send us an e-mail message at hello@stay-antwerp.be informing us of your customer number and the number of the order. You must take reasonable care of the items and keep all original packaging, and you must not use the items. Items must be returned within 14 calendar days of you sending us your cancellation notice. They can be returned to our store in Antwerp. All items will be returned at your expense. If the items are damaged or incorrect, we will refund the cost upon receipt of the items. If we receive the items in unused condition and in their original packaging with all accessories, you will receive the refund within 30 days of your cancellation notice.

9. Force majeure

We shall not be responsible for any failure to fulfil our obligations if this is due to, or caused by, labour disputes or any other circumstances beyond the company's reasonable control, such as cases of force majeure, riots and disturbances, flooding, fire, strike, lock-out, difficulties in finding transport and the enactment of laws. If, due to such circumstances, it becomes impossible for the company to deliver all or part of the ordered items within a reasonable period of time, the liability of the customer shall be limited to the value of the items already delivered plus any associated delivery costs.

10.  Contents

Any information included on our website(s) or displayed on any of the company's printed materials is not considered to be mandatory or recognised as best practice. It should only be considered as useful additional advice alongside other recognised codes of practice. All information on our website is updated regularly.

11. Prices and printing errors

We check prices and specifications to the best of our ability. While we make every effort to ensure that they are correct, we do not accept responsibility for errors and omissions. We reserve the right to change our prices and specifications without prior notice.

12. Ownership of goods

All articles delivered to the customer remain the property of STAY Antwerp until we have received payment of all amounts due for the items in question.

13. Questions or complaints

All questions, complaints or comments can be sent to our customer service department at  hello@stay-antwerp.be. We will make every effort to deal with your complaint within 5 working days of receipt. If we are unable to resolve your complaint immediately, we will inform you of the probable timeframe. We will keep you informed of any investigation.

14. Safety

We make every effort to ensure maximum security for users of our online ordering service. We use secure socket layer technology (SSL) to secure your data during all sales transactions with us. All information you provide is fully encrypted so that third parties cannot read it. (For Netscape, click on the 'security' icon on the bottom of the toolbar and verify that SSL2 and SSL3 are checked. For Internet Explorer, go to View, Menu and Internet Options, and click on Advanced. Verify there that SSL2 and SSL3 are checked. Your browser will then confirm that you are working in a secure environment: a closed padlock icon will appear, or the image of a key on the bar at the bottom of your screen).

15. Contact details

STAY Antwerp
Nationalestraat 49
2000 Antwerpen
Belgium

16. Registered office

STAY Antwerp
Nationalestraat 49
2000 Antwerpen
Belgium

17. Copyright and copy right

The contents of this website and other publications of STAY Antwerp are owned or licensed by STAY Antwerp or are used with the permission of the owner. Reproduction is strictly prohibited unless authorised.

18. Right of withdrawal

You have the right to withdraw from the contract within a period of 14 days without giving any reason. The withdrawal period shall expire 14 days from the day on which you or a third party designated by you and other than the carrier acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g. written letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We shall reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you shall not be charged for such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You shall return the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you send or bring back the goods before the period of 14 days has expired.